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UofL Health

Update on Privacy Incident

A Notice to Our Patients

 

On June 7, we sent some of our patients a letter explaining that we had recently discovered that some UofL Health emails containing some of their health information were sent to an external domain. We provided that notice based on our best knowledge as of that day. The next day, on June 8, we received a response from the owner of the external domain, providing us with technical evidence that the emails we were concerned about were never viewed or accessed, and have been deleted. We are relieved that our patients’ information is not at risk as a result of this incident, though we wish that information would have come to us sooner.

We apologize for the confusion this may cause. For those individuals who were offered identity protection services in their notification letter, those services are still available. If patients still have questions, the dedicated call center is available at 855-535-1865, Monday through Friday, between 9:00 a.m. and 9:00 p.m. Eastern Time.