What is a PFAC?

The patient and family advisory council (PFAC) is a group of current and/or former patients, family members and caregivers of patients who collaborate with care team members to enhance the patient and family experience.

PFAC Vision

To achieve patient-centered care through a collaborative partnership with our patients and their families.

PFAC Mission

UofL Health recognizes the integral role our patients and families play in connecting quality, safety and experience. The mission of the UofL Health Patient and Family Advisory Council is to support our goal of improving quality, safety and experience by infusing the patient voice in our decision-making.

PFAC Goals

Advisors will serve as consultants and represent our patient population and community by contributing their experience and skills to make suggestions for improvement regarding, but not limited to:

  • Care delivery
  • Communication
  • Environment of care
  • Health equity
  • Navigation
  • Operations
  • Outcomes
  • Patient experience
  • Patient education
  • Programs
  • Resources
  • Safety
  • Services


Meetings occur at least ten months out of the year and can be in person, virtual or a combination of both. Days/times vary by location. If your application is approved the Chair will reach out to you to discuss more about when the meetings occur.

How to join/Interested in becoming an advisor

  • Have been hospitalized at a UofL Health facility or are the care taker/family member of a patient who was hospitalized at a UofL Health facility
  • Are able to attend the meetings
  • Have listening skills
  • Share insight and information about their experiences in ways that others can learn from them
  • Look beyond their personal experiences
  • Show concern for more than one issue or agenda
  • Interact well with a diverse group of people
  • Have a passion for patient-centered care and/or improving health care for others
  • Enjoys working with others in a team
  • Reflect demographic diversity of the population we serve (e.g., race/ethnicity, age and sex)
  • Are willing to talk about their experiences and can effectively share insights and information
  • Enjoy working with others and show a positive outlook on life

Fill out a PFAC application