Infusion Services

• There is usually room for 1 adult visitor to sit with you during your service although others may wait in a waiting area outside of the actual infusion center.
• If you need physical assistance, someone may come with you to get you into a treatment chair and then may wait in waiting area if there is not enough room to accommodate them.
• Visitors must not have respiratory illness symptoms or current/recent fever when visiting with you.
• Visitation may be halted if a community outbreak of a communicable disease occurs.

Children under the age of 12 years are not permitted in the infusion area, and you should make arrangements for child care prior to your infusion appointment or someone to accompany and supervise them in the waiting area.

• You are not permitted to bring your personal pet to infusion; however, you may bring:
  • A “Therapy Animal” who is trained, evaluated, and registered through an accredited organization approved by the System Director of our Hospital Volunteer Services.
  • A Therapy Animal must always be on a leash while on our premises:
    1. Per the Americans with Disabilities Act (ADA) a dog who strictly provides emotional support does not qualify as a service animal and does not have the same public access right as a service animal.
    2. Animal Visitation Policy 6860-1023.
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After we receive an order from your doctor, we will gather the information needed to submit to your insurance company. Your insurance company may request more information or have questions which may delay the approval. We usually will have approval within 2 weeks but it sometimes takes up to 4 weeks depending on your specific insurance.

This will depend on which medication you are receiving. Some infusions may only take 30 minutes while other can last for 2-4 hours and sometimes you will need to be monitored/observed for a while after your infusion for your safety. We will explain to you the time you will need to be at your appointments so you can plan for transportation.

• It is important to call the infusion center as far ahead as possible when you realize you cannot make your appointment date and time.
• The nurse or Pharmacy Care Advocate will find a new date and time for your appointment.

Coverage depends on your specific insurance plan and the medication ordered for you. Our staff will work with your insurance company to ensure they have all the information they need to make a decision and notify you of any issues.   You will need to meet your annual deductible at the beginning of each year before your insurance will begin covering your infusion costs. For very expense medications, we will have our financial counselors provide you can estimate of your out of pocket costs.

• You may call or email your Pharmacy Care Advocate and they will relay that you have a question or concern and will ensure that someone contacts you.
• Or you may contact our billing department customer service directly by calling 502-681-1404.
• If you need a copy of your UB04 claim form to submit to the drug company for programs such as “savings program”, you may request a copy by calling 502-681-1404.
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