Frequently Asked Questions
Q: Can patients make and receive phone calls while admitted inpatient at Peace Hospital?
A: Yes. To contact a patient, you will need the patient’s ID/Access number to speak with them. The ID/Access number is given to the patient and/or guardian at the time of admission. Patients can give their ID/Access number out at their own discretion. The inpatient units have a phone available for patients.
Children/Adolescents: Each inpatient unit has designated phone times both for outgoing and incoming calls. Exceptions to the times are made on a case-by-case basis.
Adults: Patients can make calls when not in a group or in an individual therapy session.
Q: Can patients at Peace Hospital smoke cigarettes?
A: Peace Hospital is a nonsmoking facility. When appropriate, the assigned provider (psychiatrist or psychiatric nurse practitioner) can order a nicotine patch or gum for patients during their stay.
Q: Can I bring my cell phone, medications and other personal belongings?
A: We strongly encourage you to leave valuables at home. Any items that are potentially dangerous or valuable cannot be kept on the unit. In addition, medications from home cannot be kept on the unit. If the guardian/family/loved one is unable to take these items home, your cell phone and other items will be stored in the valuable’s storage room or placed in the hospital safe. They will be returned to you at discharge.
Q: When do patients meet with a doctor?
A: All new patients will be assigned to and examined by a psychiatrist or psychiatric nurse practitioner within the first 24 hours of their admission. During their stay, patients meet individually with their providers every day.
Q: Are there any meetings to discuss patient progress during treatment?
A: Yes. Treatment team meetings are held with the patient’s provider, nurse, and social worker. With the patient’s signed written consent family members can attend the meeting.
The treatment team will discuss the patient’s progress and what continuing care is needed after discharge. This offers an opportunity for family members to ask questions and discuss concerns.
Q: Can I visit my child or family member?
A: As a result of more restrictive safety measures Peace Hospital’s Assessment and Referral Center may have one (1) person accompany the patient into the facility during the intake process. We encourage the use of Zoom and phone calls to visit with loved ones in the hospital. In-person visitation requests will be evaluated on a case-by-case basis.
Q: What happens when it’s time to leave the hospital?
A: Before being discharged from the hospital, patients receive a copy of their Continuing Care Plan — based on recommendations from their treatment team — that outlines treatment after they leave the hospital.
To ensure the health, safety, and welfare of our patients, we require that patients have a friend or family member pick them up from the hospital. In some instances, alternate arrangements may be made if family members or friends are unavailable to pick up patients.
Q: What type of health insurance do you accept?
A: Peace Hospital accepts most forms of insurance including commercial, Medicare and Medicaid MCOs. Financial assistance can be requested but is not guaranteed
Q: I have received a bill for your services. What should I do?
A: Please call our Financial Counselor at 502-479-4538 with questions about billing.
Q: What if my family does not have insurance?
A: Please call our Advocate at MedData Eligibility Services. 502-861-7439; Monday-Friday 9am-5pm.
Q: Do you offer outpatient services?
Children/Adolescents: Our partial hospital program “Crossroads” offers intensive behavioral health treatment to school-age youth (ages 5-18) that have psychiatric and substance use difficulties that require more intensive treatment than weekly therapy or intensive outpatient.
Elementary: Monday – Friday | 7 a.m. – 1:45 p.m.
Middle/High School: Monday – Friday | 9 a.m. – 3:45 p.m.
Adults: We offer programs that are designed to provide the best recovery options for adults 18 years or older including an older adult specialty group. Our programs provide an integrated approach to treatment – addressing psychiatric and substance use disorders.
Adult Partial Hospitalization Program (PHP) Program Hours: Monday - Friday 9 a.m. - 1:30 p.m.
Adult Intensive Outpatient Program (IOP) Program Hours: Monday - Friday 9 a.m. - 12 p.m.; Evening IOP Hours: Monday - Thursday 5:30 p.m. - 8:30 p.m.
Q: What is a mental health treatment surrogate?
A: A mental health care surrogate is a person that becomes your “surrogate” and makes behavioral health care decisions on your behalf if you become incapacitated.