UofL Hospital, an academic teaching and research hospital, is at the heart of the Louisville Metro area in downtown Louisville. UofL Hospital offers a second-to-none cancer center, world-renowned trauma team and a uniquely streamlined, nationally accredited stroke center – the latest innovations in a history of world-class care.

UofL Hospital is the only Level I Trauma Center in the region. The Trauma Center admits more than 3,000 patients each year, including 1,500 patients a year who live outside Jefferson County and its surrounding counties -- making it a resource not only for Louisville residents but also for people throughout Kentuckiana. Included within the trauma care provided at UofL Hospital is a comprehensive burn unit. With the only adult burn unit in the region, all of the Trauma Center surgeons and burn unit nurses are specially trained in treating burn injuries.

In February 2013, the University of Louisville Hospital was named the first Joint Commission-certified Comprehensive Stroke Center in Kentucky and the 20th in the nation. This accreditation recognizes the University of Louisville Hospital’s ability to provide the most comprehensive stroke treatments available.

UofL Hospital also includes UofL Health - Brown Cancer Center, with multidisciplinary teams specializing in treating cancers of the central nervous system (brain and spine), breast, gastrointestinal and reproductive systems, head and neck, lungs, as well as skin. A team also focuses on blood and marrow transplantation.

Your health care experience

 

UofL Hospital is committed to providing an excellent health care experience. All hospital team members have a responsibility to resolve patient and/or family concerns and have been empowered to do so. We believe all patients have the right to voice concerns and ask questions about the care they receive without being afraid their care will be affected.

If you have a complaint, discuss it with the staff member who is working with you. If that person is unable to address your complaint, please ask to speak with the director or clinical manager of the unit. If they cannot help you, contact our Patient and Family Relations Department at 502-562-3775.

To file a formal grievance, send a letter stating your concerns to the address below. Please state in your letter that you are filing a formal grievance and include specific details regarding your concern.

Patient and Family Relations Department
UofL Hospital
530 S. Jackson St.
Louisville, KY 40202

If you wish to file a formal grievance by phone, contact the Patient and Family Relations Department at 502-562-3775. A specialist will document your concerns, and an investigation will take place. You will receive a follow-up phone call or letter from a staff member regarding the results of our internal investigation. Emergent concerns are addressed immediately.

If you prefer, you may also contact:

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jointcommission.org

Kentucky Cabinet of Health Services
Office of the Inspector General
Division of Licensing and Regulations
908 West Broadway
Louisville, KY 40202
502-595-4079

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