Our Promise to You

Our mission is to guide, facilitate, educate, communicate and support all efforts to embrace patient and family-centered care at UofL Hospital. Below is our “promise” statement to you - the patients and families we serve:

We promise…

Dignity and respect

We promise to listen to and honor your perspectives and choices. We will integrate your knowledge, experiences, values, beliefs and cultural backgrounds into the planning and delivery of your healthcare.

Information sharing 

We promise to listen to and honor your perspectives and choices. We will integrate your knowledge, experiences, values, beliefs and cultural backgrounds into the planning and delivery of your healthcare.

Participation

We promise to encourage and support your participation in your care and decision-making at the level you choose.

Collaboration

We invite you to help us make hospital-wide changes and improvements in how we care for patients, in policies and program development, as well as in our facility planning and design.

Care advisory team

In an effort to get patients and families more involved and to gain valuable insight into the quality of care we are providing, we have established a care advisory team. Patients and families are encouraged to participate in care and decision-making with nurses and physicians.

To truly understand what our patients are going through, we must walk a mile in their shoes. It is through this spirit of caring that the care advisory team was born.

Made up of staff representatives, former patients and family members of former patients, the team meets monthly to provide valuable input from firsthand experience.

The care advisory team’s mission is to promote the culture and ideas of patient and family-centered care, to advise hospital leadership, faculty and staff on patient needs and hospital priorities from a patient and family perspective, and to educate and empower families about their role in their loved one's care.

The team’s vision is to be a national leader of patient and family-centered advocacy, teaching, research and care.

“Patient- and family-centered care is improving healthcare through the eyes of the patient. It is working with the patient as opposed to doing to, or for, them. Patient and their families should be integrally involved in their own healthcare. UofL Hospital has always been a wonderfully caring hospital, but now we are just taking that to a whole other level and focusing on how we do caring as a hospital community.”

Preparing for your visit

Hospital admissions

Being admitted into a hospital setting can be overwhelming, whether it be for an outpatient procedure, surgery or an inpatient stay.

We want to ensure this process goes as smoothly as possible for all of our patients.

For successful admission, the two most important things are:

  1. That you are pre-registered
  2. That we have your current insurance information on file

If you feel that either of these needs to be confirmed, please call our main admissions line at 502-562-4960.

Please bring your photo identification and your insurance card with you to admissions, and be prepared to pay any payment liability. Also, be sure to follow any other specific instructions that your testing site may have provided to you.

UofL Hospital's main admissions office is located on the first floor of the hospital. We are the second door behind the main information desk.

Lastly, please check to see if your procedure is at the UofL Physicians Outpatient Center. If so, you may report to that location directly, located at 401 E. Chestnut St.

If you have any questions or concerns at all about the admissions process, please call us at 502-562-4960.

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